Privacy Policy

Read the Realz Casino privacy policy: how personal data is collected, used and protected when you register, play and use the site on mobile or desktop in Canada.

Privacy

Realz Casino Privacy Policy Explained

Your Realz account holds three kinds of personal data: login details, ID documents for verification and payment records. Each one is collected for a specific reason.

Realz Casino collects personal data mainly to run a real-money account legally. Registration asks for an email address and password, along with the name, date of birth and address needed to confirm you are 19+ (18+ in Alberta, Manitoba and Quebec). Without these details the casino cannot open a CAD balance or accept a deposit.

Verification adds a second layer. The first withdrawal usually waits on an ID check, so the casino requests a photo ID and proof of address and keeps them on file to meet anti-money-laundering rules. Payment data comes from the cashier itself: Interac, card, e-wallet and crypto transactions are recorded so deposits, payouts and bonus wagering can be tracked against the right account.

What Data Is Collected

  • Login details Set at registration, used on desktop and mobile Email and password
  • Identity Confirms age and province of residence Name, birth date, address
  • Verification Requested before the first withdrawal ID and proof of address
  • Payments Interac, card, e-wallet and crypto transactions in CAD Cashier records
  • Bonus activity Tracks the 35x requirement on deposit plus bonus Wagering history
  • Device data Keeps sessions active and checks location settings Cookies and IP

How Your Data Is Used and Shared

Account data is used for operating the account, not for unrelated marketing. Under the casino's terms, information goes to payment processors so transactions clear, to verification services that check documents, and to regulators or authorities when the law requires it. Promotional emails about offers such as the 100% up to C$750 welcome package are a separate matter, and you can turn them off in your account settings or through the unsubscribe link.

The mobile site applies the same rules as desktop. One login covers both screens, so logging in through a phone browser does not create a second profile or a separate data record. Cookies keep you signed in between sessions, and clearing them from your browser simply logs you out.

Requesting Access or Deletion

Canadian privacy law gives you the right to see and correct the personal information a business holds about you.
  1. Log in to your account
    Use your Realz login so support can match the request to your profile.
  2. Contact customer support
    Ask through live chat or email for a copy of your data or a correction.
  3. Confirm your identity
    Support may ask for verification details before releasing any records.
  4. Request account closure
    Closing the account stops new data collection, though some records stay on file for legal retention periods.